Halyard’s Agile Methodology
Clear strategy, short cycles, measurable outcomes. Built for public impact and small, busy teams.
Principles
- Strategy-first: goals, users, and constraints before tools.
- Small bets: deliver value and reduce risk.
- Co-creation: stakeholders are in the loop, not on the sidelines.
- Ethics by design: accessibility, privacy, and fairness are part of scope.
- Evidence over opinion: decisions backed by data and user feedback.
Delivery Framework
1) Discover
Interviews, current-state maps, data/privacy review, and success criteria.
Readiness audit Use-case triage KPIs
2) Align
Prioritize the backlog, define roles, acceptance criteria, and guardrails.
Backlog & AC RACI Risk register
3) Prototype
Rapid prototypes (chat/voice/automation), with usability checks.
User stories Lo-fi flows Eval harness
4) Pilot
Limited rollout; measure accuracy, latency, adoption, and safety.
UAT DoD gates Change mgmt
5) Deploy
Production hardening, observability, training, and runbooks.
SLA/Support Analytics Handover
6) Scale
Roll to new groups, add channels, automate edge cases, optimize cost.
Governance Cost controls Roadmap+
Cadence & Ceremonies
- Sprint length: 1–2 weeks/months. Async daily check-ins; review/retro.
- Artifacts: product backlog, sprint backlog, acceptance criteria, Definition of Ready & Definition of Done, risk register.
- KPIs: time-to-first-value, adoption/engagement, accuracy, resolution time, cost per action.
Quality, Safety, & Compliance
- Evaluation: test prompts & datasets (accuracy, toxicity, bias, latency).
- Accessibility: WCAG-aligned content, plain language, multilingual support.
- Privacy & Security: data minimization, role-based access, audit trails.
- Escalation: clear handoffs to humans for sensitive or high-risk intents.
Client Enablement
- Admin training and quick-start guides.
- Runbooks and SOPs for updates/content changes.
- Lightweight governance: monthly roadmap review, quarterly optimization.
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