Halyard Consulting – Terms of Service
Last Updated: April 20, 2025
Welcome to Halyard Consulting! These Terms of Service (“Terms”) govern your access to and use of our AI-powered chatbot and voice bot products, bundled plans, and related services (collectively, the “Services”). By signing up, accessing, or using our Services, you agree to be bound by these Terms.
Please read them carefully before proceeding.
1. Acceptance of Terms
By checking the box or using our Services, you agree to be legally bound by these Terms. If you are entering into this agreement on behalf of a business or legal entity, you represent that you have the authority to bind that entity.
2. Services Provided
Halyard Consulting provides AI chatbot, voice bot, and bundled automation solutions via monthly subscriptions or custom enterprise agreements. Your access to features depends on the membership level or plan selected.
We reserve the right to enhance, modify, or discontinue features at any time, with or without notice.
3. Account Responsibilities
You agree to provide accurate, current, and complete information when creating an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
4. Use of Services
You agree to use our Services only for lawful purposes and in compliance with all applicable laws and regulations. You must not:
- Use the Services to engage in fraudulent, misleading, or harmful activity.
- Upload or transmit any malicious code, viruses, or unauthorized data.
- Infringe on the intellectual property or privacy rights of others.
5. Payment & Billing
Our Services are subscription-based. You authorize Halyard Consulting (or our third-party payment processor) to charge your provided payment method on a recurring monthly basis (or annually, where applicable), unless you cancel your subscription.
Failure to make timely payments may result in suspension or termination of Services.
6. Cancellations & Refunds
Subscriptions may be canceled at any time via your account dashboard. No refunds are provided for partial months of service or unused features, except as required by law or specifically stated in a signed agreement.
7. Intellectual Property
All software, designs, workflows, documentation, and other intellectual property provided as part of our Services remain the property of Halyard Consulting or its partners. You may not reproduce, reverse engineer, or distribute any portion of our platform without explicit permission.
8. Data & Privacy
You retain ownership of the data submitted to or generated by the bots you deploy. By using our Services, you grant us the right to store and process that data for the purpose of delivering the Services.
We are committed to protecting your privacy and maintaining compliance with applicable data protection laws. For more details, please see our Privacy Policy.
9. Service Availability & Support
We aim to maintain 99% uptime for all services, excluding scheduled maintenance or issues beyond our control. Support is available via email or the client portal during standard business hours (Monday–Friday, 9am–6pm ET).
10. Limitation of Liability
To the maximum extent permitted by law, Halyard Consulting is not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of revenue, profits, or data, arising from your use or inability to use the Services.
11. Termination
We reserve the right to terminate or suspend your account and access to Services at any time, with or without cause, if we believe you are in violation of these Terms.
Upon termination, your access to Services will be revoked, and your data may be deleted after 30 days unless otherwise agreed.
12. Changes to These Terms
We may update these Terms periodically. When we do, we will revise the “Last Updated” date at the top. Continued use of the Services after changes constitutes your acceptance of the revised Terms.
13. Governing Law
These Terms are governed by the laws of the State of New Jersey, without regard to its conflict of laws principles. Any disputes shall be resolved in the state or federal courts located in Bergen County, NJ.
14. Contact Information
For questions about these Terms, please contact us at:
📧 legal@halyard.consulting
🌐 https://halyard.consulting