Privacy Policy

Halyard Consulting – Privacy Policy
Last Updated: April 20, 2025

Halyard Consulting, LLC (“Halyard Consulting,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you use our AI-powered chatbot, voice bot, automation tools, and related services (the “Services”).

Quick Navigation:

• 1. Information We Collect
• 2. How We Use Your Information
• 3. How We Share Your Information
• 4. Data Retention
• 5. Data Security
• 6. Your Rights
• 7. Cookies & Tracking
• 8. AI Data Handling
• 9. Children’s Privacy
• 10. International Users
• 11. Changes to This Privacy Policy
• 12. Contact Us

1. Information We Collect

• A. Information You Provide Directly – Name, email address, phone number, billing details, chatbot/voice bot inputs, and support communications.
• B. Information Collected Automatically – Device/browser info, IP address, usage data, and bot interaction logs.
• C. Third-Party Information – Data from integration partners or affiliates when you connect external tools.

2. How We Use Your Information

We use your information to:

• Deliver, maintain, and improve the Services.
• Process payments and manage billing.
• Respond to customer support requests.
• Customize chatbot and voice bot performance.
• Send important account or policy updates.
• Comply with legal obligations.

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service providers (e.g., hosting, payment processing).
• Integration partners when you connect them.
• Legal authorities when required by law.
• Business transfers in case of a merger or sale.

4. Data Retention

We retain your data while your account is active and for 30 days after closure, unless required longer by law.

5. Data Security

We use technical, administrative, and physical safeguards to protect your data. However, no system is completely secure.

6. Your Rights

You may request access, correction, deletion, or opt-out of marketing by contacting privacy@halyard.consulting.

7. Cookies & Tracking

We use cookies to maintain sessions, measure usage, and personalize experiences. Disabling cookies may limit functionality.

8. AI Data Handling

AI inputs are stored and processed only to provide and improve the Services. We do not use private business data to train public AI models.

9. Children’s Privacy

The Services are not directed to individuals under 18. We do not knowingly collect information from children.

10. International Users

Your data will be processed in the United States, which may have different data protection laws than your country.

11. Changes to This Privacy Policy

We may update this Privacy Policy at any time. The “Last Updated” date will reflect the current version. Continued use means acceptance.

12. Contact Us

Halyard Consulting, LLC
📧 privacy@halyard.consulting
🌐 https://halyard.consulting